Mercure Caen Centre Port de Plaisance Hotel 4 نجوم

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My parents spent the night of May 10th in this hotel. They were on an organized trip to several French cities. My father had an accident in the room, He suffered a deep cut in a leg after a fall. The reason for this review is to thank the staff for their help. I specially want to thank the girl who provided the first aid in a difficult situation. Sorry they don't remember your name, only that you speaks Spanish. Thanks also for all the support provided until the ambulance arrived.

Clean/friendly & safe overall service- they do not provide full bathroom amenities such as hair shampoo/conditioner nor face towels. I was in with a group tour so there were about 35-40 people. They provided dinner which was served hot and table was decorated very lovely- the food was fine-basic average dinner. The bar and the bar maid were exceptionally helpful. She offered & introduced me to a local spirit cocktail & was pleasant to take my order! Breakfast was very minimal- as the table that I went to sit at had no coffee mugs or silverware- and none were at buffet table. The breakfast served its purpose and was ok. This hotel is so conveniently located to lovely eateries/shopping and entertainment- overall I would be very happy staying there again. The front desk service was also very helpful & offered any assistance possible.

Hotel is clean and efficient, however my colleague had her room broken into while we were out at dinner and her bag and laptop were stolen. The Hotel staff were less than helpful, in fact not helpful at all, stating that they couldn’t do anything until the manager returned on Monday morning. They said they had reported the incident to the police, which was untrue as when our party did report the theft the Police had no awareness. I would recommend finding an alternative in Caen or secure all valuables. This incident made us all feel very unsafe.

Overall an excellent stay. Friendly checkin and good explanation of the hotel amenities. Privilege room was functional, comfortable, and provided a good night’s sleep. A particular highlight of my stay was breakfast. Not a vast offering, but what was there was of an excellent standard. I found myself looking forward to breakfast more than I do at many more expensive and luxurious hotels.

Standard Citi hotel motel + like style. Not so clean. We were walk-in clients but Amy the receptionist didn't like we bothered her. She cared about our membership club ( does she get a bonus for that?) And when we asked about the pizza place she gave us the look that we are "flambes" if a look could be embarrassed this was the look. Bad experience.